Scale up Your Business with Digital Transformation

The business world is changing at a rapid pace so thus the expectations of enterprises. Today, in an ever-evolving business landscape, there is a great demand for unique solutions that can solve the existing challenges of industries. Solutions that can help enterprises bring something more innovative, effective, and meaningful services to catch the pulse of their audience easily and take the business to the next level. Enabling a digital transformation strategy is considered as one of the most viable options to meet this endeavor all across the business spectrum. But the digital transformation process itself needs something special to assist businesses to fulfill their objectives. Any guesses what it is?

It is the digital transformation technologies that ultimately act as a carrier to roll out successful digital transformation programs. One such popular and leading-edge technology is Robotic Process Automation (RPA) that has revolutionized the working environment of countless enterprises in the world and helped them achieve transformative growth in a very cost-effective way. If you are thinking about implementing a digital transformation strategy, you cannot achieve its full potential without considering the power of RPA solutions.

Ask any senior executive working in high-value business verticals like Manufacturing, Healthcare, Telecom, FMCG, Hospitality, Banking, Insurance, Real-estate, E-commerce, or any other, about the business challenges they face everyday. Many would tell you about the growing complexities surrounding their business processes and concerns raised through them in an equal voice. Things like work efficiency, cluttered work environment, productivity, growing operating costs, service quality, meeting customer demands, delivery on time, etc., create greater concerns for management.

Almost every company that has yet to initiate its digital transformation strategy, be it small, mid-sized, or well-established MNC, desperately needs to tackle these listed concerns in a cost-effective way. The RPA program is a solution to address these concerns in a more pragmatic way than any other technology. RPA software gives you the leverage to pull the best out from your enterprise by simplifying and digitizing your business processes and helps you gain big in your business.

The first thing you need to understand is that RPA is not any hardware. It is a software bot. A program that helps you automate your business processes.

Now coming to the key question, you need to understand that there are several types of rule-based work that are executed in a very large volume every day in almost every enterprise. Tasks like data entry, report making, file processing, payroll processing, sales order processing, inventory management, customer service, and so many others, consume a lot of time of skilled executives and are error-prone as well. RPA helps you to make your business processes more efficient, simpler, and cost-effective.

• RPA allows you to execute a process discovery campaign to help you understand better about your business processes in great detail.
• You can pick all those business processes to automate that are repetitive in the first stage of digital transformation.
• By taking on board any reputed RPA solution provider, you can discuss, finalize, document, and roll out a digital transformation strategy powered with RPA.
• Post RPA roll-out, you do not need to execute any effort in doing mundane and rule-based tasks. All that can be taken care of by RPA bots in a very efficient and hassle-free manner. You just need to monitor them.
• Smart Process Automation (SPA), the advanced version of RPA gives you further leverage. You can automate various types of complex tasks as well where cognitive capabilities are required. The more you automate, the better you focus on your core business functionalities and capabilities to drive better results.

For better digital transformation management, it is important to involve all stakeholders from the beginning and win their trust through constructive dialogues.

Enablement of digital transformation in companies helps you to free your resources to utilize their bandwidth for more complex and high-value tasks. It not just helps you in improving productivity, efficiency, customer satisfaction, product quality, delivery time, and compliance management but also reduces the operating costs as well by huge margins.

By removing the burden of back-office tasks from skilled employees, it helps in improving their job satisfaction level and reduces employee turnover rate quite significantly. A major problem that affects businesses severely.

For this, you need to define digital transformation metrics in the early stage of RPA roll-out. It completely depends and varies hugely based on industry, company’s objectives, individual business processes, etc. Therefore there is no fixed metrics list that can be fit in all industries. What you want to achieve through digital transformation makes the basis for defining metrics ultimately.

For example, for a contact center business, the digital transformation metrics could be Average Handle Time (AHT), Customer Satisfaction Score, Internal Response Time, Average Speed of Answer, Cost per Call, After Call Work, etc. These factors play a crucial role in making a call center business a success. Therefore, look deep into your core business objectives, analyze processes, check industry standards, discuss with employees about their pain points, and based on all such things, define metrics.

Charles Darwin once famously said that it is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change. Digital transformation is a vital ‘change’ that every enterprise across the business spectrum needs to survive and flourish. Thinking of gaining business success without enabling digital transformation is none less than daydreaming. Digital transformation is a dire need based on which the future of enterprises depends. So, what are you waiting for? Make the right move and give your business the elevated growth that it deserves.