Let’s face it – we keep on seeing the word “quality” everywhere around us. Even in the business world, it seems like it is a buzzword and a goal for many organizations. Plenty of businesses tried to give it a new meaning, too – for instance, some coined the term TQI (Total Quality Improvement)
The craze around Business Process Outsourcing (BPO) initially started in the mid-to-late 1990s, when British Airways opened its first call center in India and was quickly followed by GE Capital and many other large organizations. Thanks to this process, companies can focus on their core competencies – some forecasts show that this market will
Digitalization enabled with Robotic Process Automation (RPA) has already taken center stage in the business world. Now it is the turn of government organizations to reap the benefits of automation to deliver greater value to the general public. Just like a corporate company, any government organization also deals in various processes. While businesses have
