Contact Centre Industry’s Business Challenges
Efficiency
Quality check processes are time consuming and tedious and highly inefficient.Our Solution
Our Bots are highly efficient in providing quality output for minimum TAT.
Accuracy
Scoring on QC parameters after listening to calls can lower the accuracy of quality checks.Our Solution
Our solutions with cutting edge AI ML techniques and vigorous training, are capable of providing highest level of accuracy.
Innovation
Tedious and time consuming processes stifle innovation.Our Solution
Innovation is at our core and with constant implementation of it we build AI automation solutions for all your business problems.
Volumes
Most contact center do only 3% QC checks which is way below the requirement.Our Solution
Our robust AI powered BOTs can handle large volumes of data , with utmost precision and efficiency.
Productivity
Too many resources are needed to do Quality checks with almost 8-10 mins of AHT.Our Solution
Our robust AI-powered BOTs can handle large volumes of data with utmost precision and efficiency.
Cost
High number of resources are needed for QC if volumes are high which impacts costs.Our Solution
Our digital worker, working 24/7 results in lower costs and higher revenue.
What if you had a solution that would complete the end to end QA process with 75% less resources and cost savings greater than 50-60%
VraiQontrol an AI + ML enabled, intelligent automation solution that will help you transform your operations and drive greater efficiencies at lower costs.
What if you had a solution that would complete the end to end QA process with 75% less resources
and cost savings greater than 50-60%
VraiQontrol an AI + ML enabled, intelligent automation solution that will help you transform your operations and drive greater efficiencies at lower costs.
VSynergize Business Case Study
Take your contact center automation to the next level through a seamless cloud based intelligent call quality automation solution.