RPA in Hospitality- Vraimatic

RPA in Hospitality

The role of technology in the hospitality sector has drastically expanded. Many hotels have already begun implementing robotic process automation (RPA) solutions to transform the customer experience by a whole 360*. From room reservations, front desk operations, online booking, automated check-in & check-out to loyalty processing, RPA bots are empowering hotel owners to manage their routine tasks hassle-free with greater efficiency. Moreover, usage of RPA solutions for the hospitality industry reduces guest service time in the process, facilitates quick services, and thus makes guests happy and satisfied as well.

Use Case Services Offered

Booking

Robotic process automation (RPA) helps the hospitality sector to enable auto booking. It scans data in order to make personalized suggestions regarding amenities that are most relevant to each customer, be it related to spa treatments, gym facilities, airport transfer, or others.

Customer Relationship Management

RPA offers quick resolutions of complaints and automates the bill generation process. It also updates customer profiles with the latest information, notifies fraudulent accounts, and ensures compliance reporting, using RPA. Its 24/7 availability facet improves customer satisfaction.

Hotel Price Comparison

Using robotic process automation tools, you can provide customers with the most sought-after data i.e. ‘Hotel Price Comparison’ chart. RPA bots can compare the prices of different hotels across different cities and offer optimal value for money across hospitality facilities.

Travel Notification

One of the key facets of deploying RPA in hospitality is that you can provide regular travel updates to your customers for a better experience. Chatbots can help you to keep the travelers updated about flight schedules and booking status as well along with handling general queries.

Billing and Settlements

Improve billing and settlements by using RPA bots over a digital billing platform. Automate emailing to send the invoices, bills, and receipts to the customers. Generate e-vouchers and perform booking extensions using bots to support call center employees. It also facilitates e-voucher refunds.