RPA for Customer Service

RPA in Customer Service

RPA solutions are heavily used in the Customer Service sector. Chatbots, voice-assistant devices, and automated call centers are a few popular examples of how robotic process automation (RPA) is transforming the face of the customer service industry and bringing revolutionary changes for better business gains. RPA bots are programmed in a way that they can perform rule-based tasks just as humans do while saving time & money. This is the reason the usage of RPA for customer service has increased many folds in the last decade. RPA bots bring efficiency, boost productivity, and elevate customer experience.

Use Case Services Offered

Chatbots

Effective implementation of RPA software enables enterprises to streamline their web chat services more smoothly. RPA powered chatbots can collect user data, provide information to general queries, distribute marketing content, and even transfer critical chats to agents for better resolution.

Self-service

Robotic process automation (RPA) provides customers an option to experience self-service by giving access to back-end applications. This buzzing technology also assists users to simplify the sign-in process. It can offer secure access to create and maintain personal login credentials.

Issuing Refunds

Implementing RPA for customer service can resolve one pertinent issue of refunds. Timely processing of refunds is very important for a company’s reputation. Robotic process automation service (RPA) automates this labor-intensive process and helps enterprises to clear this process swiftly.

Creating Invoices

It is believed that more than 76% of manual input is required to execute half of all invoice-related work. Robotic process automation (RPA) bots can automate error reconciliation, data input, file processing, and some part of decision-making as well to manage this task efficiently.