RPA solutions are heavily used in the Customer Service sector. Chatbots, voice-assistant devices, and automated call centers are a few popular examples of how robotic process automation (RPA) is transforming the face of the customer service industry and bringing revolutionary changes for better business gains. RPA bots are programmed in a way that they can perform rule-based tasks just as humans do while saving time & money. This is the reason the usage of RPA for customer service has increased many folds in the last decade. RPA bots bring efficiency, boost productivity, and elevate customer experience.