Ensure High Quality with Robotic Process Automation (RPA)

Customers might get attracted towards a product/service based on its pricing but it is the quality that is remembered for a long time, even after the price is forgotten. This is the power of ‘Quality’, a parameter, based upon which the reputation and longevity of a business depend.

Quality products/services help maintain customer satisfaction, bring greater loyalty, and good word-of-mouth publicity. But delivering a product/service with unmatched quality is a daunting task that needs intelligent execution.

Today, enterprises around the world are facing stiff challenges to meet quality standards. Robotic Process Automation (RPA) can prove beneficial to meet this endeavour. With the effective usage of this fascinating technology, any enterprise, no matter what they make or deliver, can improve the quality of their operations and delivery.

This blog highlights the areas where RPA can be utilized to enhance quality.

There are various business functions in almost every business vertical where humans are involved in executing rule-based tasks on an almost daily basis. Works like data entry, data gathering, data analysis, etc., when performed in large volumes, chances of inaccuracies arise significantly. Lastly, it impacts business progress adversely. But when you execute such repetitive work of any volume through RPA software or RPA bots, you can ensure robust accuracy. As RPA bots are well-programmed and tested for doing repetitive tasks efficiently, they prove more effective than humans. Moreover, RPA software never gets tired and can work round the clock with 100% accuracy fulfilling all quality compliances.

Data contains various crucial information that is sensitive in nature. Personal Identifiable Information (PII) is one such thing that you cannot expose to anyone. Any compromise on this aspect is not just against corporate ethics but also incurs heavy penalties for not following personal data integrity compliances. Using robotic process automation (RPA) tools, you can ensure personal data safety. As RPA software provides a shield & does not give a chance to manipulate, delete, or steal such data by human error & wrongful intention. RPA tools protect PII and ensure that its integrity remains intact all the time.

Every business needs to follow various government regulations and fulfill numerous compliances to deliver a product and service of exceptional quality. Managing rules manually is a cumbersome task as you need to check and analyze various aspects of different compliances. It may well happen that while verifying regulation, the concerned person might miss certain key checkpoints. If such things happen then it leads to compliance violation. It results in hefty fines and also brings negative publicity that impacts the brand image. On the other hand, when you use RPA tools, you are ensured that necessary government rules are put in place. Any violation of a regulation is swiftly updated to the concerned authority via auto messages for necessary action. Through RPA implementation you can catch and fix issues at an early stage and boost quality by fulfilling necessary compliances.

When you run a process in a non-digitized manner, you need to keep a lot of manual records. At the time of work process auditing, to check various quality parameters, it sometimes happens that inconsistency/inaccuracy impacts the outcomes of auditing. In a digitized business process that runs through robotic process automation (RPA) tools, you can audit every business process in a hassle-free manner. As all business processes are well-recorded, it becomes easy to check whether they are fulfilling a company’s business objectives or not. Through RPA implementation, you can enhance auditing capability and ensure the execution of high-quality business processes.

Many times it happens that improper data is stored in a central database when it is taken from different applications. Data from different systems may contain different versions of the same thing. For example, a customer’s name may be spelled in two different ways and hence entered with different spellings in different applications by two different people. Or an address with conflicting zip codes is entered in different systems. Intelligent automation solutions empower organizations to fix the poor data before it enters into the system and thus help boost quality. Using advanced robotic process automation services, you can run data validation in the following ways:

• Verify whether any information is missing
• Apply rules to check whether data is available in required formats (date, monetary figures, etc.)
• Transform data in the right format

No matter in which industry you do business, your customers will cherish your brand if you deliver them a product/service of exceptional quality. Customers are even ready to pay a greater price if you ensure them of a product/service delivery matching with their expectations. What you need is the smart usage of advanced technologies like RPA to fulfill this endeavor by managing compliances effectively.