‘Workforce Productivity’ is one of the most important key performance indicators (KPIs) in organizations that reflects the true potential of employees. Every organization endeavors to optimize workforce productivity by introducing various management techniques, optimizing business processes, and using advanced tools. But these are traditional techniques to improve productivity.
Robotic Process Automation (RPA), on the other hand, is considered amongst the best solutions to solve the ‘Workforce Productivity Paradox’. This leading-edge automation technology, not just helps organizations to impressively boost productivity but also assists in reducing the error rate, improving compliances, and advancing product quality.
What is Robotic Process Automation (RPA)?
It is an advanced IT invention that assists businesses to automate rule-based voluminous work to improve productivity and process efficiency. It brings a digital revolution by making business processes simpler, effective, and more result-driven. Since its early inception, RPA has gained the attention of business leaders from across the globe, cutting across industries and leading towards its successful adoption in thousands of enterprises. Whether it is Manufacturing, Healthcare, FMCG, Hospitality, Telecom, Real Estate, Banking, Insurance, Telecom, or other business verticals, RPA is expanding its footprint rapidly to help enterprises make the best of their technological investments.
Why RPA Implementation is Important?
Technology meant to increase productivity has actually slowed it. Shocked? See this report. According to one eminent research conducted by RingCentral, it is found that 69% of workers waste up to an hour of productivity each day, almost an entire month each year navigating between different workplace apps. The loss of productivity is so much that disengaged employees cost between $483 billion and $605 billion each year.
Software bots or the digital workforce empowered with RPA can solve this productivity paradox and help organizations counter this problem in an efficient and cost-effective way. There are various applications used in organizations where employees need to work directly. Your digital workforce (RPA bots) can act as a bridge to connect disparate systems and make the jobs of employees much easier and faster than before.
How does RPA Implementation Help in Improving Productivity?
No matter how talented your employees are, if you force them to utilize their bandwidth in doing mundane tasks then they cannot focus better on high-value tasks that are more critical for business growth. RPA implementation gives you the enormous power to automate all rule-based business processes. The advanced version of RPA i.e. Smart Process Automation (SPA) extends even more power by automating certain critical tasks as well where cognitive skills are required. It helps in freeing employees’ time and gives them greater focus and attention to manage complex tasks with precision. Moreover, RPA bots are software programs, built using business logic, they can help execute business processes in automated mode 24/7. These bots never take a leave or break. If the logic inserted is correct then these bots never make mistakes as well and give you output with great precision. Automation of business processes fuels the growth of innovation as well and paves the way for enhanced business growth further.
How to Get Started with RPA?
There are various business processes that operate in almost every organization that consume a significant amount of employees’ time and are prone to errors. Some may be rule-based, some complex, and some are supercritical that only humans can do. Therefore, in the first phase of RPA implementation, choose those processes that are rule-based and revenue driven in terms of growth.
Steps to Introduce RPA
- Define automation objectives after having a thorough discussion with the team
- Choose a credible automation partner or RPA vendor
- Run process discovery module to understand better about existing business processes and workflow
- Select the business processes that are highly repetitive, time consuming, and high-in-volume in the initial phase
- Establish RPA project’s governance model and create complete documentation
- Create RPA bots
- Test your RPA bots in a virtual environment and debug issues
- Train your employees and set up a monitoring team to keep a close watch on digital workforce management
- Deploy updated RPA bots in a live environment
- Observe the functioning of automation and notify the developers in case any problem arises
Types of Automation to Boost Productivity
There are two popular categories of automation that can help organizations to improve productivity.
- Attended Bots: In this type of RPA implementation, bots perform certain functions in business operations but human assistance is required to complete some functions in a given process.
- Unattended Bots: These are fully autonomous bots where no human intervention is required. Just initiate the working of bots and it will stop only when your work is done. Unattended RPA bots deliver much better productivity as compared to attended bots.
Final Thoughts
Many enterprises grapple with the issue of productivity and actively search for an effective solution to tackle this challenge with ease. For all such enterprises, RPA is undoubtedly the most powerful solution that can not just ensure elevated productivity but also enhanced accuracy and employee satisfaction. If its implementation is done right then it can give you better returns and satisfied clients as well.
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