What’s the Difference between Attended and Unattended Robots?

Robotic Process Automation (RPA) is becoming popular across the world. Its far-reaching business benefits are encouraging enterprises to embrace automation using the software ‘Robots’ or popularly called ‘RPA Bots’.

While some tasks are automated using ‘Attended Robots’, others are executed best when done with ‘Unattended Robots’. It is interesting to note that while both are used to optimize, support, simulate, or sometimes replace human work, there are significant key differences between these two popular automation types. Let’s explore what are those things that make Attended & Unattended Automation different.

Attended RPA: Attended Automation bots work in cohesion with humans. They require employee intervention in between to complete the task in any given business process. Attended bots basically assist employees to get their work done faster.

Unattended RPA: Unattended RPA bots do not require human intervention to complete any business task. They work autonomously without any external support and help businesses execute end-to-end automation without any hassle.

Attended RPA: Employee triggers a bot and gets the necessary work done during the different stages of the business process. Senior executives streamline the operations between employees & bots.

Unattended RPA: Pre-defined rules are set to auto-trigger RPA bots as per business workflow. When the condition to initiate automation matches, RPA bots automatically start their job and stop only after completion of assigned tasks.

Attended RPA: Preferred to automate front-office tasks in collaboration with the team.

For example, in a customer support setting, whenever an agent requires a customer’s information, the employee does not need to log in to multiple applications and fetch required details. Just with a single click, RPA bots can present necessary information within a few seconds.

Unattended RPA: Considered good for back-office processes.

For example, manual data entry, email management, data analysis, report making, etc.

Attended RPA:

1. Attended bots assist employees to get their job done faster with increased efficiency, accuracy, and pace. It helps boost employees’ productivity and satisfaction. Moreover, attended bots enable them to serve customers better.
2. Deployment is quick and requires minimal setup. It does not impact business during implementation and ensures complete business continuity.
3. Faster recovery on investment. Probably within the first year itself.

Unattended RPA:

1. It can be accessed from distant remote locations.
2. Useful in sectors where 24/7 business functions operate. Like healthcare, hospitality, and telecommunications. It can run your show 24/7 without any interruption.
3. Reduces operating costs. Boosts overall organizational efficiency. Streamlines all manual repetitive tasks that are high in volume.
4. Best for managing compliances.

Many people often get confused about which automation is best suited for their business. All such people do not need to worry anymore. We are solving that conundrum for you. Both attended and unattended automation play an important role in digital transformation. Both are beneficial and have their own share in business success. If you want to truly unlock the ultimate power of automation and move on the path of boundless success then use a proper mix of both worlds.

How? It depends upon your business processes, challenges, and goals. If you want to understand deeply how exactly you can embrace automation in your organization then we have some good news for you. We have an in-house team of RPA experts that have proven expertise in helping companies make big transformations using automation. You can contact us and freely speak to our RPA experts to solve any query you have concerning robotic process automation (RPA).

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