If you ask 20 different people about what makes a good company, you might land on 20 different answers. That happens because the parameter to define something as ‘Good’ is entirely subjective for every individual. But from a business perspective, if you ask a set of business people the same question, they will more or less come to a similar set of answers. This is because the characteristics needed to get successful deliveries from a vendor are somewhat similar, especially in the robotic process automation (RPA) domain.

In this RPA blog, we uncover those key characteristics that make an RPA company unique and successful.

1. Leadership

Does your RPA vendor have a well-established and able team to execute automation projects? Whether it is about day-to-day operations or strategic leadership, the top management of a robotic software company must have the skills and expertise to deliver projects while meeting global quality and ethical standards on time. The key board members’ experience, their technical knowledge, educational background, accolades, and more also give you better insights about the people running the show in any robotic software company.

2. Organic Growth

There are two ways to gain customers

  1. Organically –  By attracting new customers through rigorous sales & marketing efforts and keeping them for long through quality services.
  2. Inorganically –  Through acquisition.

Both are good, but when an RPA software company tastes success by gaining organically, then it reflects its true technical strength in the subject matter. It makes sense to prefer such a robotic process automation (RPA) company that grows organically because it needs herculean efforts and smart work to create and maintain long-lasting relationships with customers.

3. Profitable Revenues

You cannot count an RPA enterprise as a success without seeing its finances. If it is earning good profits after managing its debts and various operating costs then it ensures better sustainability. It augments the probability of smooth project delivery to meet your business demands as per the schedule. Ultimately it’s the revenue that gives you the broader picture about the profitability of an organization.

4. Great Employees

Employees are the core pillars of any organization. Even though the strategic decisions are taken at the top, the employees at the bottom of the pyramids get things done. Great RPA companies always believe in hiring the best available talents from the region, investing heavily in training and retaining. Although finding greater insights about the employees might be tough but it is not impossible. Greater details about the headcount, average tenure, payscale, and diversity in terms of roles and responsibilities can give you a broader picture of the RPA organization. Great RPA companies always keep employees in the buffer to meet any dynamic demand. They are never under-resourced. Infact fully equipped with people carrying distinct skill sets – both for technical and management roles.

5. Commitment towards Innovation

Being in the technical domain, any good RPA organization must have the technical prowess to deliver leading-edge automation solutions with ease. Expertise in robotics, artificial intelligence, machine learning, and other associated technologies is needed to create something innovative and meaningful. You can check how many different patents the company has registered in the past, analyze the worthiness of its research and development department, accreditations, collaborations, past products’ customer response, etc. Prominent organizations have a proper policy to boost invention at the workplace or collaborate with partners at other remote locations.

6. Reputation in Market

Creating AI robots needs expertise. One parameter of checking and analyzing such expertise is to review clientele, customer testimonials, and client feedback on various reputed online platforms like Clutch and others. By reviewing what they feel about the company’s products and services can give you some insight about the authority of the company in its niche domain. Involvement in leading events, and getting awarded with prestigious titles by eminent bodies are other ways to check the authenticity and credibility of RPA solution providers.

7. Customer Support

Before clinching a deal,  every company shows great interest in the customer. But the best ones are those that treat the customers with equal passion and dedication even after post-on-boarding time. After-sales support is very crucial for making a project successful and creating long-lasting relationships. Companies that commit a full-fledged support even after RPA implementation undoubtedly create a distinct value to the client’s business. You can validate this aspect in the initial stage itself by going through the service level agreement (SLA) details.

8. Advanced Infrastructure

The creation of AI robots demands advanced IT infrastructure. The RPA solution provider must have the necessary hardware and software to create RPA bots. Also, it requires skilled manpower to work efficiently on RPA software/tools. Expertise in top RPA tools like Automation Anywhere, Blue Prism, and UiPath, amongst others, define the capabilities of a company. Any strong industry collaboration with organizations working in the same space further boosts the prospects of success.

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