6 Important Pillars of Intelligent Automation (IA)

Robotic Process Automation (RPA) is a fascinating technology that makes the job of employees and enterprises easier by automating repetitive business processes very easily. RPA bot/RPA software brings a substantive change in the functioning of the business. But there is a limit till which robotic process automation (RPA) system helps. It works great for repetitive jobs. When you want to further explore and desire to automate much broader and more complex things you need something more powerful. Here the all-powerful and vital thing is ‘Intelligent Automation’, which goes beyond the power of robotic process automation (RPA) systems and gives you the power to include cognitive capabilities as well into the automation process apart from executing rule-based tasks.

There are a few pillars based on which the functioning of Intelligent Automation depends. We are going to highlight those aspects in this automation blog.

Creating a solid Intelligent Automation transformation strategy starts with having a long-term, sustainable, holistic, and innovative ‘Vision’. The aim of an intelligent automation transformation initiative should always be aligned completely with the overall business objectives of the organization. You can hold a discussion with your employees and other stakeholders to understand the existing pain points in business. Taking help from an external third-party consultancy can further help you analyze the exact potential of intelligent automation. Remember, a thorough process assessment analysis is a different thing altogether.

When you bring any new initiative in the organization, it requires subsequent changes in the organizational structure. Intelligent automation transformation demands the similar treatment. Whether it is about to setting-up a culture to help people feel more comfortable & open about intelligent process automation, curating new job roles (like Head of IA transformation, intelligent automation developers, intelligent automation architect, etc.) or any other vital initiatives, you need to be open to restructure many things at the organizational level first.

In your digital transformation endeavor powered with intelligent automation, you need to follow a proven and structured approach to make the digital transformation successful. With the help of any reputed automation partner, you can analyze and identify the best business processes to automate. In the first iteration pick those processes first that are less risky but drive more revenue. Do not go for entire automation in one go. Choose a few business processes first that can solve your high-priority business problems then go for other processes step by step. It will help you move in the right direction of IA transformation with better results.

There are different delivery models to fulfill digital transformation goals, what you pick must be aligned with your business objectives. Consider taking a more agile delivery approach than waterfall. Once having a clear idea of the delivery model, integrate templates and policies in your existing change management methodologies to roll out a consistent digital transformation roadmap. Last but not the least, define delivery management and tracking approaches to ensure the best usage of technology.

People are at the core when you think of implementing intelligent robotic process automation. Being the owner, your job doesn’t stop only at hiring candidates. Instead, the real task begins once you onboard people with desired skill sets. You need to establish robust and updated training and empowerment programs to add a unique value to your intelligent RPA program. The better people are trained in automation, the smoother it will be to achieve the expected business outputs in later stages.

Technology plays an important role in the enablement of digital transformation. It is thus vital to discuss in great detail about the technology architecture. Your selected technology must be aligned with the security & compliance requirements, hosting (cloud or on-premise), support, upgrades, API policies, credentials, integration with internal applications, etc.

Intelligent Automation carries enormous potential. If implemented right then it can help you elevate your business performance by wide margins. IA proves beneficial in streamlining business processes, reducing operating costs, improving compliance and customer satisfaction, and effective prevention of fraud and errors. But to reap its great benefits you need to understand its world better and learn from the challenges that come with it. A careful study and thoughtful analysis can help you hit the right target in one go.

Are you looking to transform your business operations by leveraging RPA (Robotic Process Automation), machine learning, and artificial intelligence? If yes, please write to us at info@vsynergize.com. Our state-of-the-art RPA solution combined with our automation experts could help you streamline your business processes to achieve cost and operational benefits.